SMS Terms and Conditions

Last updated: 8.20.2026

 

These terms govern text (SMS/MMS) messaging between [COMPANY LEGAL NAME] ("we," "us," "our") and you. By sending us a text message, or by providing your mobile number and agreeing to receive text messages from us, you agree to these terms.

1. Program Description

We use SMS for conversational, one-to-one communication only. This means:

  • You text us first with a question, request, or reply, and a member of our team responds.
  • You provide your mobile number to us — through a form, an email exchange, a phone call, or in the course of doing business with us — and consent to us contacting you by text about that request or your account.

We do not send bulk marketing campaigns, promotional blasts, or automated mass messages to our contact list. We do not share, sell, rent, or lease your mobile number or SMS consent to any third party for their own marketing purposes.

2. Message Frequency

Message frequency varies and depends on your interaction with us. Because our messaging is conversational, you will generally only receive messages in reply to your own, or in direct connection with a request or an active engagement.

3. Cost

Message and data rates may apply. Standard rates from your mobile carrier apply to any messages you send or receive. We do not charge a fee for text messages. Contact your wireless provider for details about your plan.

4. How to Opt Out

You may opt out at any time by replying STOP to any message from us. You will receive one final confirmation message, after which we will not send you further texts.

To resume messaging after opting out, reply START or contact us using the information below.

5. How to Get Help

Reply HELP to any message from us for assistance, or contact us at:

  • Email: support@growlagency.com
  • Phone: 970.852.0200

6. Carriers and Delivery

Delivery of messages is subject to effective transmission by your wireless service provider and is outside our control. Carriers are not liable for delayed or undelivered messages. We do not guarantee that messages will be delivered, and we are not responsible for delays, failed delivery, or errors caused by your carrier, device, or network.

7. Supported Carriers

Messaging is supported on most major U.S. wireless carriers. Carrier support may change without notice.

8. Privacy

Your privacy matters to us. Any personal information you provide by text — including your mobile number and the content of your messages — is handled in accordance with our Privacy Policy, available at [PRIVACY POLICY URL].

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or messaging platform providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Appropriate Use

Do not use text messaging to send us unlawful, harassing, abusive, or threatening content. We may discontinue messaging with any individual at our discretion. Do not use SMS to send us sensitive information such as account credentials, payment card numbers, Social Security numbers, or protected health information.

10. Changes to These Terms

We may update these terms from time to time. The current version will always be posted at this URL, with the "last updated" date reflecting the most recent revision. Continued use of text messaging with us after changes are posted constitutes acceptance of the revised terms.

11. Contact Us

GROWL
750 Main Street, Suite 104
Grand Junction, CO 81501

support@growlagency.com

970.852.4700